Last Updated: 1/1/2026
1. Introduction
go.Sensss values your privacy and is committed to protecting yourpersonal data. This Policy fully complies with the Personal Data (Privacy)Ordinance (Cap. 486) of Hong Kong ("PDPO") and, where applicable,aligns with the EU General Data Protection Regulation ("GDPR"), UKGDPR, and the California Consumer Privacy Act ("CCPA").
2. Contact Details
Company: go.Sensss
Email: support@gosensss.com
3. Personal Data Collected
We collect: • Identity & contact data • Transaction data • Account & preference data • Technical & usage data • Payment authorisation data • Customer support communications• No intentional collection of special categories of data
4. Purposes & Legal Basis
• Fulfilling orders • Processing payments• Account management • Direct marketing (with consent) • Fraud prevention • System improvement • Legal compliance
5. Direct Marketing
Marketing messages require consent (opt-in). Unsubscribe anytime via email. We do not sell personal data.
6. Disclosure
Data may be shared with: • logistics providers • payment processors • IT/cloud vendors •marketing service platforms • professional advisers • authorities where required by law
All parties are bound by confidentiality obligations.
7. International Transfers
Transfers outside HK/EU/UK use Standard Contractual Clauses or equivalent safeguards.
8. Security
We use SSL, access controls, password protection, monitoring and other reasonable
safeguards. Internet transmission cannot be guaranteed 100% secure.
You acknowledge and agree that, provided we have taken reasonable security measures, the Company shall not be liable for any losses resulting from data breaches caused by hacking, system failure, or force majeure.
9. Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal, accounting, or regulatory obligations, or to protect our legitimate interests.
Unless a longer retention period is required or permitted by law:
• Transaction records are retained for a minimum of seven (7) years for accounting, tax, audit, and legal compliance purposes.
• Marketing-related data is retained until you withdraw your consent or opt out, after which such data will be deleted or anonymised within a reasonable period.
• Customer support and service communications are retained for a reasonable operational period, generally two (2) to three (3) years, unless required longer for dispute
resolution, legal defence, or compliance purposes.
We may retain anonymised or aggregated data indefinitely for analytics, reporting, or business improvement purposes.
10. Your Rights
Subject to applicable laws and regulations, you may request the following in relation to your personal data:
• access to your personal data
• correction of inaccurate or incomplete data
• deletion of personal data (where legally applicable)
• restriction of or objection to certain processing activities
• data portability(where required by law)
• withdrawal of consent for marketing communications at any time
Requests may be subject to identity verification and reasonable administrative requirements.
Certain rights may be limited or declined where permitted by law.
If you believe your data protection rights have been infringed, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong or any other relevant regulatory authority.
11. Cookies
Our website uses cookies and similar technologies to enhance functionality, improve user experience, and analyse website performance.
We may use:
• Strictly necessary cookies required for core website functionality
• Analytics cookies to understand usage patterns and improve services
• Optional preference or marketing cookies, where applicable
You may adjust your browser or device settings to disable non-essential cookies. Please note that disabling certain cookies may affect website performance or functionality.
12. Minors
Our services are not intended for individuals under the age of 18.We do not knowingly collect personal data from minors.
If we become aware that personal data of a minor has been collected inadvertently, we will take reasonable steps to delete such data promptly upon request.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.
14. Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this website with an updated effective date. Continued use of our services after such updates constitutes acceptance of the revised Policy.
15. Data Collected for Fraud Prevention / Charge back Defense
Shopline merchants regularly face charge backs, false claims, and fraud.
We may process order data, device data, and IP/geo location data for fraud monitoring, prevention, and charge back defense.
16. Defective Item Claims — Evidence Storage
We may retain photos, videos, and correspondence submitted indefective-item or
delivery-related claims for verification, fraud prevention, and legal defense.
17. Third-Party App Integrations on Shopline
Shopline uses apps for:
• analytics
• marketing automation
• payment
• shipping
• pop-ups
• affiliate tracking
Our store may use third-party apps integrated with Shopline for functions such as analytics, marketing, logistics, and payment processing. These parties act as data processors under confidentiality obligations.
